We cannot guarantee delivery times.

Under no circumstances can research duration times be accurately predicted, this is due to the nature of research and reliance upon factors beyond our control. UKfamilyrecords.com and its partners will seek to deliver research in a timely fashion, however they cannot guarantee the delivery of any research or product for a specified date.

Our Delivery Times (as stated in our Product Descriptions etc.) are provided as guidelines only and are not definite. Many of the documents supplied are processed and ordered from government departments and we are entirely reliant upon them to deliver promptly.

If delays occur we will do our best to inform customers, however customers should allow up to 21 days after the published delivery times for delivery of their research or document. Customers should note that 'Normally sent or Usually sent within 5 working days' does not mean 'Definitely sent or guaranteed sent within 5 working days', but that 5 working days is often the standard time.